Privacy Policy for HandleBy

Last Updated: May 7, 2026

Welcome to HandleBy ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at https://handleby.ai and our AI voice agent services (collectively, the "Services").

By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We collect the following personal information:

Name and Email: Used to create and manage your account, communicate with you, and send service-related notifications such as call summaries.
Payment Information: Collected to process subscription payments. Payment details are handled by a trusted third-party payment processor and are not stored on our servers.

1.2 Call Data

As part of providing AI voice agent services, we may collect:

Call Recordings: Audio recordings of calls handled by your AI voice agent, where permitted by applicable law and your configuration settings.
Transcripts: Text transcriptions of calls, generated automatically by our AI systems.
Call Metadata: Information such as call duration, timestamps, caller identifiers, and outcome analysis.

This data is used to deliver call summaries to you, improve agent performance, and provide the core features of the Services.

1.3 Non-Personal Data

We use web cookies and similar technologies to collect non-personal information such as browser type, device information, and usage patterns. This helps us improve our website and Services.

2. Purpose of Data Collection

We collect and use your data to:
- Provide and operate the AI voice agent Services
- Deliver post-call summaries and notifications
- Process payments and manage your subscription
- Improve the accuracy and quality of our AI agents
- Communicate with you about your account and our Services
- Comply with legal obligations

3. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with trusted third-party service providers (such as payment processors, cloud infrastructure providers, and AI service providers) strictly to operate our Services. These providers are contractually obligated to protect your data.

4. Call Recording Consent

You are responsible for ensuring that all parties to a call are informed and have consented to call recording and AI handling as required by the laws of your jurisdiction. HandleBy is not liable for your failure to obtain required consents.

5. Data Retention

We retain call recordings, transcripts, and account data for as long as your account is active or as needed to provide the Services. You may request deletion of your data by contacting us at hi@handleby.ai.

6. Children's Privacy

HandleBy is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email and by posting the updated policy on this page.

9. Contact Information

If you have any questions, concerns, or data requests related to this Privacy Policy, please contact us at:

Email: hi@handleby.ai

By using HandleBy, you consent to the terms of this Privacy Policy.