Terms and Conditions for HandleBy

Last Updated: May 7, 2026

Welcome to HandleBy!

These Terms of Service ("Terms") govern your use of the HandleBy website at https://handleby.ai ("Website") and the AI voice agent services provided by HandleBy ("Services"). By using our Website and Services, you agree to these Terms.

1. Description of HandleBy

HandleBy provides AI-powered voice agent services for small businesses, including automated phone call handling, call transcription, conversation analysis, and related automation tools. Our Services are designed to handle inbound and outbound communications on behalf of our customers.

2. Use of AI Voice Agents

By using HandleBy, you authorize our AI voice agents to place and receive calls on your behalf. You are responsible for ensuring that your use of our Services complies with all applicable laws, including telecommunications regulations and call recording consent laws in your jurisdiction. You must inform your callers as required by applicable law that calls may be handled or recorded by an AI system.

3. Call Recording and Transcription

Our Services may record, transcribe, and analyze calls handled by your AI voice agent. These recordings and transcripts are used to provide you with call summaries, improve service quality, and deliver features such as post-call email notifications. You are responsible for obtaining any necessary consents from callers before enabling recording features.

4. User Accounts

To access the Services, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5. User Data and Privacy

We collect and store data including your name, email, and payment information, as well as call recordings, transcripts, and usage data generated through your use of the Services. For details on how we handle your data, please refer to our Privacy Policy at https://handleby.ai/privacy-policy.

6. Acceptable Use

You agree not to use HandleBy to conduct illegal activity, harass individuals, transmit spam, impersonate others, or violate any applicable laws or regulations. We reserve the right to suspend or terminate your account for violations of these Terms.

7. Payment and Refunds

Access to paid features requires a subscription. Fees are charged in advance and are non-refundable except where required by law. We reserve the right to change pricing with reasonable notice.

8. Service Availability

We aim to provide reliable and continuous service but do not guarantee uninterrupted availability. We are not liable for any losses resulting from service downtime or interruptions.

9. Limitation of Liability

To the fullest extent permitted by law, HandleBy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.

10. Governing Law

These Terms are governed by the laws of the United States.

11. Updates to the Terms

We may update these Terms from time to time. Users will be notified of any material changes via email.

For any questions or concerns regarding these Terms of Service, please contact us at hi@handleby.ai.

Thank you for using HandleBy!